PROXI allows us to partially or fully augment your IT staff to extend your capacity, competency, and capabilities.
Combine the broad experience of an IT generalist with the narrow focus of solution-specific expertise. We will own the outcome and take responsibility for leveraging your IT team as a competitive advantage to your business.
Scale into our Scope of Services
FULLY MANAGED ONBOARDING
Our experienced and proactive project management team has led hundreds of client onboarding engagements. A TTx Project Manager will be your dedicated point of contact and will see your organization through the onboarding.
PROACTIVE SERVER/ENDPOINT MONITORING, PATCHING & REPORTING
Our automated solutions not only patch your systems according to our best-practices maintenance schedule, but we also proactively alert on systems that may be out of compliance.
Change management is processed through the ConnectWise ticketing system, providing tracking and reporting on all changes. Creating and maintaining this system of records helps not only in fulfilling requests for support and changes, but also feeds into the transparency we strive to maintain as your most trusted partner.
Support calls are answered live during business hours (8am-5pm Eastern). During evening hours and on weekends/holidays, the on-call team is alerted for emergency calls.
PROACTIVE NETWORK DEVICE MONITORING
Your network infrastructure uptime is critical because your business uptime is critical. Our network probe monitors the up/down status of your routers, firewalls, and switches, and alerts our support team when something goes offline.
Your virtual CIO will run in parallel with you and your C-suite to help make the best strategic decisions for your organization. Resilience for your business is a top priority for our business! Your vCIO knows the ins and outs of BC/DR best practices. We’ll be your trusted partner in assessing and recommending a suite of security solutions that will help you be as secure as possible.