• Schedule IT Solutions Demo
  • Schedule a Maven Cloud Demo
  • Who’s Hungry?
  • Want to Play a Round of Golf?

Menu

Skip to content
  • Who We Are
    • About Us
    • Our History
  • What We Do
    • Our Services
    • Consultation
    • Design
    • Implementation
    • Financing
    • Support
  • Thought Leadership
  • Our Solutions
    • View All
    • Maven Cloud
    • PROXI
    • MITEL / SHORETEL
    • 8×8
    • Ruckus
    • Brightmetrics
    • Datto
  • Success Stories
    • View All
    • R.W. Sidley
    • Quality Castings
    • Chagrin Valley Engineering
    • ViaQuest
  • Careers
  • Contact Us
  • Make A Payment
    • Pay Now With Credit Card
    • Pay Now With ACH
  • Our Events

Our Commitment


We know it is frustrating to lack confidence in your IT partner. That's why we strive to be the most trusted information technology solution provider in our market and we act with great care for the future of your business.

You can expect TTx to communicate with you proactively and own the outcome of managing your business' information technology so you can rest assured that IT is handled, day in and day out.

We strive to be the most trusted partner you've ever worked with, period.


Watch our Video

Customer Satisfaction Feedback

SmileBack Rating

98.1
100
Based on 154 reviews in the last 30 days
Last Updated: 03/10/2023
How is this score Calculated?

Recent Reviews

View All Reviews
"Thank you for help with this!"
David P.

03/10/2023 | on ticket #1001030 - Office Vol License Add x1 Business Standard license
"Herminio as always is very patient and helpful by explaining why I had an issue or why the system needs updated and provides a work around until the update occurs."
Robert A.

03/10/2023 | on ticket #1001889 - Assistance with transferring data
"I appreciate Dave giving me a hand getting my calendar to share correctly. Excellent deductive skills and perseverance!"
Shannon W.

03/09/2023 | on ticket #1002011 - SW needs to share his calendar to BM with Parent company
"Excellent! Thanks for the insight and help getting this set up. Very much appreciated."
Daniel B.

03/07/2023 | on ticket #1001031 - Phone Workgroup Call Handling
View All Reviews

How We Use Net CSAT Score

The calculation

The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:

(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score

Feedback Collection

Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).

Customer Testimonial Videos

View More Testimonials

TTx & ViaQuest

TTx & R.W. Sidley

TTx & Quality Castings

TTx & Chagrin Valley Engineering
jvest@ttx-inc.com (216) 739-2849

STAFF SPOTLIGHT

Jody Vest | Talent Acquisition & Development Manager

Jody’s personality (ENFJ-A) is classified as “The Protagonist,” who is a natural-born leader, full of passion and charisma. Jody offered his take on what being a protagonist means to him saying, “The passion that I have for people, and for TTx, I have the opportunity to attract great team players to TTx and strengthen our service delivery to our clients… I am only a small spoke in the wheel but being able to understand and communicate our needs to our team members allows us all to move forward in unison and become a truly ‘elite’ organization for our clients.”

Read More > Meet Our Team >

Navigation

  • Home
  • What We Do
  • Thought Leadership
  • Our Solutions
  • Success Stories
  • Careers
  • Contact Us
  • Schedule an Appointment
  • Our Events
  • Who’s Hungry?
  • Want to Play a Round of Golf?

Quick Links

  • Maven Cloud
  • PROXI
  • Mitel VoIP
  • 8×8
  • Ruckus Wireless
  • Brightmetrics
  • Datto

Support

SC_logo_darkBG

Reactive maintenance, advice, and knowledge articles available in our support center

Portal Login

Contact Us

CORPORATE OFFICE
22550 ASCOA COURT
STRONGSVILLE, OH 44149
(844) 886-2836

© Copyright 2023 TTx | Website supported by Mercia Digital

  • Schedule IT Solutions Demo
  • Schedule a Maven Cloud Demo
  • Who’s Hungry?
  • Want to Play a Round of Golf?