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Contact Teletronics Offices

Teletronics is committed to establishing and maintaining a dynamic partnership with every customer. We appreciate your business and want to provide you with prompt and professional service on a continuing basis. For your convenience and to help process your requests and inquiries we have created this “Who to Call” reference list.

Main Switchboard
(800) 589-7969
(216) 778-6500

Corporate Mailing Address
1200 Valley Belt Rd
Cleveland, OH, 44131
USA
Phone: (216) 778-6500
Fax: (216) 778-6511

Toledo, OH Office (Serving Northwestern Ohio and Southern Michigan)
1650 Indianwood Circle, Suite 500
Maumee, OH, 43537
Phone: (419) 891-2223
Fax: (419) 891-2224

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Service and Repair

For a major failure of the phone system, which would be your operator/reception telephone, 50% or more of your lines or if the voice mail system is down, we will typically respond within 4 hours of receiving the call. Minor service interruptions will be dispatched within 24 hours. If outside the hours of 8 am to 4:30 pm, our answering service will have an on-call technician contact you in an emergency situation. Priority is given to Teletronics Service Contract customers.

Do Not E-mail a major failure of your system call (800) 686-0037.

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Moves, Add or Changes (MAC)

A move, add or change is a request by the customer to alter the phone system and can include moving phones from office to office, installing a phone jack, adding a name to an extension, etc. When a technician is required to perform work at the premise please allow 3 – 5 business days for your request. If the request can be done remotely, it may be completed on the same day, ex: software issue, adding a name to an extension, etc. Priority is given to Teletronics Service Contract customers.

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Billing Inquiries

For questions regarding invoices, please have your customer number, invoice number and service order number when calling.

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Training

To schedule an on-premise class for groups of one to 15 people, please notify us at least ten business days in advance. Also, let us know if you will need any manuals or other materials that you feel will assist your employees in the training process.

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Long Distance TTLD Inquiries

Any and all inquiries regarding TTLD long distance service should be directed to ext. 452

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Sales Inquiries

Capabilities of your current system, interfacing other equipment to your system and general telecommunications technology can be discussed with an on-premise visit. Inquiries on purchasing software upgrades, new telephone systems, voice mail systems, voice & data cabling and paging systems can be scheduled for a sales representative to meet with you and discuss your requirements.

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Teletronics Management Team

Tom Ursem
President
Phone: (216) 778-6500
Email: tomursem@teletronics-inc.com

Scott Ursem
Director of Operations
Phone: (216) 778-6500
Email: scottursem@teletronics-inc.com

Gary Reffert
VP of Operations
Phone: (216) 778-6500
Email: garyreffert@teletronics-inc.com

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